For answers to common queries, please refer to our Frequently Asked Questions (FAQs) below.
If you can’t find the answer you’re looking for, please fill out our Customer Service Form or give us a call at +1 725-543-0725 during our operating hours: Monday to Friday, 9am to 6pm PT, excluding holidays.
No, your flights are not included in your Vibee packages.
You have choices! You can choose to pay for your order in full at the time of purchase or you can choose a layaway option and split your payments over a period of time. There is a small administration fee of $50.00 if you choose to pay by layaway.
Yes, you can split the cost of the package between the people that you are traveling with. Please note that any guests added to the booking with financial responsibility have to accept this, enter their credit card information, and make their first payment within a certain period of time, in order for the package to be confirmed. Failure to do so will result in order cancellation.
You will receive notification of any missed payments. You will be given the opportunity to correct any missed payments or defaults before the order is canceled.
No, your package is one unit and cannot be split into parts or itemized.
You will receive email updates from Vibee in the weeks preceding your experience with more information such as ticket delivery, hotel confirmation, itinerary details and more!
Please reach out to Vibee Fan Experience for support with your ADA needs. We will work with the venue and/or hotel and accommodate your needs as best we can.
If you would like to make changes to your booking contact information, please reach out to Vibee Fan Experience and we will do our best to help.
All sales are final. There are no refunds unless the event has been canceled or rescheduled to a later date which you cannot attend. Please review our Terms of Purchase prior to your purchase.
Your purchased package guarantees you tickets within the allotted ticket level you chose when purchasing. We will provide exact seat sections and numbers closer to the show date, when we receive the final seat assignments from the venue. At that time, you will receive an email letting you know your seat location and directions to access your tickets.
The concert is not age restricted but all guests, including children, require a ticket. Additional guests may be under 21 but admission to certain package events may be restricted to those 21+. There are no exceptions to this rule and no refunds or partial refunds will be offered due to guests being unable to attend 21+ events.
Hotel check-in age requirements vary for our Concert Experience & Hotel Packages; some hotels require guests to be at least 18 years old, while others mandate a minimum age of 21. We advise guests to review the age requirements in the description of their chosen hotel or on the hotel’s website before making a booking.
You may be able to add additional nights to extend your stay but the main package nights are fixed and cannot be modified.
The check in and check out time may vary based on the hotel that you select. Please refer to the hotel website to ensure that you have the most accurate information.
Each Vibee package includes specific base dates which cannot be changed. However,
during the package purchasing process, you may be able to choose additional nights to add on to your package, subject to availability. If you have already booked, please reach out to Vibee Fan Experience to ask about availability and pricing of additional nights.
Resort fees, if applicable, are paid to the hotel at check-in.
Parking availability may vary based on the hotel that you select. Please refer to the hotel website for the most accurate information regarding onsite parking or valet services.
Please reach out to Vibee Fan Experience or by phone at +1 725-543-0725 for any questions regarding the event or your package. We are available M-F from 9am-6pm PST.